购物车放弃老鼠e
Shopping cart abandonment refers to online shoppers who add items to their checkout carts on a particular ecommerce website but fail to follow through with the purchase.
The latest shopping cart abandonment rates show that in Q2 2022,80 percentof all online shopping carts fail to make it to the checkout stage. In other words, eight out of every ten online shopping baskets are ditched without the purchase process being completed.
Looking at quarterly data over the past year, this is the second-highest abandonment rate, after dipping by one percentage point from Q1 2022. The lowest rates came in the second quarter of 2021 at 78 percent.
Reasons Behind Shopping Cart Abandonment
As an ecommerce store owner, it is important to understand why potential customers are abandoning their intended purchases and how to retarget these visitors.
The most common reason for high abandonment rates is that people were put off by thehigh extra costs(be it shipping fees, taxes, or fees). Nearly half (48 percent) of online consumers gave up on their intended purchases because of this.
Other reasons include having to create an account to check out (24 percent), long delivery times (22 percent), and a lack of trust in the site with credit card information (18 percent).
To improve shopping cart abandonment rates for your ecommerce business, consider streamlining your checkout process. You could also offer popular payment methods and free shipping. These are some of the most recommended tactics tooptimize and convert shopping cart additions.
购物车放弃老鼠e by Device
Before you start working on strategies toreduce your cart abandonment rate, you may also want to take into account the differences in devices.
At 84 percent, the average cart abandonment rate on mobile devices is significantly higher than those on desktop devices, which stands at 72 percent.
The driving factors behind this large difference relate to the user experience. Consumers tend to find the online shopping experience on desktops more seamless. On mobile devices, on the other hand, difficulties such as麻烦阅读文本and locating where to click are a hindrance to checkout.
That said, if most of your store’s web traffic is coming from mobile devices, consider taking additional steps to optimize your customer’s mobile experience on your website to reduce those rates. Tactics include adding a sense of urgency such as a sale, being transparent with your charges, andrecovering abandoned carts.